At Skincare Jungle, we are committed to protecting your privacy. We do not sell, rent, or exchange customer information with third parties for their marketing purposes. This policy explains how we collect, use, and safeguard your personal information.
Information We Collect
We collect information that you provide directly to us, including:
- Account information: Name, email address, and password when you create an account via our authentication provider (Clerk)
- Order information: Shipping address, phone number, billing details, and purchase history
- Payment information: Credit card details processed securely through Stripe (we do not store card numbers on our servers)
- Skin profile data: Skin type, concerns, and preferences when you complete our AI skin quiz
- Communications: Messages sent through our contact form or AI shopping assistant
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide personalized product recommendations
- Communicate with you about orders, products, and promotions
- Improve our website and customer service
- Prevent fraud and maintain security
Information Sharing
We share your identifiable information only with parties entrusted with processing your account and order fulfillment, including:
- Payment processing (Stripe)
- Account authentication (Clerk)
- Order delivery (shipping carriers)
- Transactional emails (Resend)
- Newsletter delivery (Mailchimp, with your consent)
We may disclose personal information in cooperation with law enforcement agencies or when required by law, regulation, or legal process.
Customer Research
From time to time, we may conduct research to improve our products and customer service. In some cases, we may use third-party partners to assist with this research. If a third party contacts you on our behalf, they will identify themselves as calling on behalf of skincarejungle.com. You may request to be removed from further contact at any time.
Third-Party Affinity Programs
When you initiate a purchase through a recognized third-party affinity program (such as a cashback or loyalty program), we may forward the information required by that program to complete and track your transaction. This information is shared only when you have opted into such a program.
Payment Processing
All payment transactions are processed securely through Stripe. We do not store your credit card information on our servers. Stripe's privacy policy governs the handling of your payment data. All prices are displayed in US Dollars (USD).
AI Shopping Assistant
Our AI-powered shopping assistant uses your skin profile data, order history, and conversation context to provide personalized product recommendations. This information is processed by our AI provider (Anthropic) during your chat session and is not used for any purpose other than providing you with relevant recommendations.
Cookies and Tracking
We use essential cookies to maintain your shopping cart and authentication session. We do not use third-party advertising cookies or sell your browsing data to advertisers.
Communications
You may receive mail or email from skincarejungle.com or our authorized agents regarding orders, promotions, or product updates. You may request removal from promotional mailing lists at any time by contacting us at info@skincarejungle.com or by using the unsubscribe link in any promotional email.
Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure authentication, and regular security audits.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Export your data in a portable format
- Request removal from further contact or research programs
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at info@skincarejungle.com or visit our contact page.